Our diverse and dynamic team enjoys competitive compensation packages and leadership opportunities for each team member. We seek creative and passionate individuals who will uniquely add to the Chamber’s mission in making San Diego the most business-friendly region in California. If interested in joining our team, please take a look at the following positions and submit your cover letter and resume to Dana Stafford, Executive Director of Human Resources at email@example.com.
Member Relations Manager
The Member Relations Manager (MRM) is responsible for promoting the benefits of membership within the San Diego Regional Chamber of Commerce in order to recruit new members, cultivate relationships with existing members and increase the level of member engagement to facilitate membership upgrades and sponsorships.
Essential Duties and Responsibilities:
- Perform active outreach to businesses in the San Diego region to communicate the San Diego Regional Chamber of Commerce value proposition in order to develop new memberships with the Chamber.
- Research prospects for new membership through databases, telephone, electronic and personal contact.
- Proactively seek referrals from client base and follow up on all leads that are assigned from web inquiries, call-ins and visits to the Chamber’s offices
- Maintain active relationships with assigned members to encourage participation in Chamber activities in order to maximize the value of their membership and encourage renewal on an annual basis.
- Follow up on past due membership collections on existing accounts as well as for accounts assigned by the Executive Director, Membership;
- Draft correspondence and prepare and send out Chamber information to potential members and existing members;
- Responsible for achieving monthly, quarterly and annual revenue goals ;
- Heavy emphasis on outbound communication and business development to attract new clients, with weekly and monthly contact goals
- Proactively seek upgrades from current members;
- Maintain detailed account records in Salesforce.com for all activity with assigned accounts and ensure that all information related to the account is updated on a regular basis.
- Coordinate with various departments as necessary to fulfill membership benefits.
- Help to facilitate growth of Business Alliance Groups and other programs through sales process and member follow through;
- Join and regularly attend at least one Business Alliance Group monthly;
- Attend and participate in Chamber and other events, as requested;
- Responsible for abiding by the sales team’s “Standards and Procedures”;
- Ensure that new members are accurately included in the 30-day communication cycle;
- Participate in weekly membership sales meeting;
- Keep membership information current and accurate whenever possible by communicating with members and making appropriate database corrections;
- Increase membership retention by improving relationships with customers and facilitating the fulfillment of their membership needs;
- Other duties and responsibilities as assigned.
Qualifications and Requirements:
- Bachelor’s degree preferred.
- 3-4 years of sales experience in B2B or membership environment with a demonstrated record of achieving assigned sales goals.
- Participation in member events and meetings that sometimes occur in the evening.
- Proficiency with MS Office and preferred exposure to a relational or customer relationship management database.
- Excellent written and verbal communication skills, to include exceptional phone communication skills.
- Bilingual in Spanish highly preferred.
- Excellent interpersonal skills, including tact and professionalism in dealing with staff and the public.
- Perform basic mathematical computations.
- Possess strong public speaking and presentation skills.
- Ability to write business correspondence and other documents.
- Ability to prioritize multiple tasks and project deadlines.
SDRCC INTERNSHIP PROGRAM
The San Diego Chamber of Commerce offers several unpaid internships within our International Business Affairs, Marketing & Events, Membership and Public Policy departments on a rolling basis. Candidates must be eligible to earn school credit through their respective universities. For students pursuing a career in these industries, this is an invaluable opportunity to gain practical work experience. Interns should have the ability to conduct independent research and prepare cogent and well-written reports in a timely manner with minimal supervision. If interested, please email Dana Stafford, Executive Director of Human Resources Director, at firstname.lastname@example.org.
Marketing & Events Intern
The Chamber’s Marketing & Events Department produces about 60 events and workshops annually, ranging from small meetings up to 1000-person events. Types of events include networking events, policy-related meetings and speakers series, member benefit workshops, and business/policy signature events. This department also manages promotional efforts for those events through web, email and print marketing.
Internship Essential Duties and Responsibilities:
- Provides support to the Marketing & Events and Communications Departments.
- Assists with all aspects of event production on an as needed basis, including but not limited to: set-up, breakdown and cleanup, registration lists, online registration management, flyer creation, and other marketing materials using MS Office, design software such as Adobe Photoshop, and Salesforce CRM system.
- Attends all Chamber events to assist with on-site event registration (some events occur outside of normal business hours).
- Develop a manual/instruction booklet as he/she becomes proficient in tasks, in order to help transition in new interns.
- Draft various Chamber communications such as newsletters, social media posts, website copy, etc.
- Other duties and responsibilities as assigned.
This is an unpaid position. Students must be eligible to earn academic credit for the internship through their university’s internship program office. Interns will be expected to work a minimum of ten to fifteen hours per week for ten to twelve weeks
Knowledge, Skills and Abilities:
- Proficiency with Adobe Photoshop, MS Office Suite, social media, knowledge of mail merge a plus.
- Ability to write business correspondence.
- Ability to work independently with minimal supervision.
- Excellent organizational skills, attention to detail, and follow through.
Public Policy Intern
The San Diego Chamber of Commerce is a dynamic place to witness the nexus of public policy and commerce. Every month our members take action regarding proposed legislation, regulation and issues that affect business expansion and job creation. The Public Policy Department’s committee structure provides valuable insight and information upon which the Chamber relies to form positions on the important issues of the day.
Chamber Public Policy internships are available that provide insight and experience on public policy issues and the business community. Interns are responsible for tracking committee discussion and actions as well as researching and preparing committee staff and members with the information they need to lead commerce-related public policy in San Diego.
Interns will research and prepare policy positions on such matters as state and local ballot propositions, taxation, regional transportation, public finance, performance of governmental agencies and major public works projects. By participating in substantive discussions with various agencies, interns will gain a clear understanding of the structure and process of the many layers of San Diego county governance. For those students pursing a career in public policy/administration or government affairs, this is an invaluable opportunity to gain practical work experience.
During the program, interns will periodically meet with Board Members and public officials representing a variety of political agencies. Interns will also be invited to participate in various committees and special events.
This is an unpaid position. Students must be eligible to earn academic credit for the internship through their university’s internship program office.
Interns should have the ability to conduct independent research and prepare cogent and well-written reports in a timely manner with minimal supervision; understanding of local issues and policy-making processes is helpful.
Interns will be expected to work a minimum of ten to fifteen hours per week for ten to twelve weeks.